Kia Cai Café
Café · London, UK
Challenge
Paper stamp cards were getting lost, copied, and going unused. Staff were constantly issuing replacement cards.
Solution
Switched to Loyalty iCard digital stamp card. Customers scan on every visit, collect digitally, and get a push notification when they're 2 stamps from a free coffee.
Results
67% improvement in redemption rate. Zero lost cards. Customer visit frequency increased by 34% within 90 days.
“We've seen a huge improvement in repeat visits since switching to digital. Setting up took less than 10 minutes.”